Delivery And Returns

Delivery

Delivery to mainland UK costs £12 (We have to charge VAT on delivery). We use either APC or DPD as our couriers. We aim to have your order with you within 3 business days. Your despatch confirmation email will contain your tracking number.

Cancellation

You have the right to cancel your purchase from us for whatever reason within 14 days of purchasing.  If you decide to cancel and return your purchases, you will be reimbursed for all relevant charges.  More details are on our Terms & Conditions page.

UK Returns

Returns from within the UK are free. All you need to do is to either send us the returns form that came enclosed with the order, email the details to us at returns@sansho.com or use the Contact Us form. We will then email you a CollectPlus label for you to put on your package and then you can drop it off at any CollectPlus parcel drop. Please see our Terms & Conditions for more detail.

International delivery

Currently we only deliver to the UK. If you require delivery to a different country or if would like a different delivery option, please contact us and we will see if we can meet your needs.

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