Delivery & Returns

Returns are free within the UK.

Delivery

Delivery to mainland UK costs £9.50 + VAT (We have to charge VAT on delivery). We use either Crawfords, APC or DPD as our couriers. We aim to have your order with you within 3 business days. You should get regular tracking emails via email once your collection has been booked in.

Cancellation

You have the right to cancel your purchase from us for whatever reason within 14 days of purchasing.  If you decide to cancel and return your purchases, you will be reimbursed for all relevant charges.  More details are on our Terms & Conditions page.

UK Returns

Returns from within the UK are free. All you need to do is to either send us the returns form that came enclosed with the order, email the details to us at returns@sansho.com or use the Contact Us form. We will then email you a CollectPlus label for you to put on your package and then you can drop it off at any CollectPlus parcel drop. Please see our Terms & Conditions for more detail.

If you are ordering lampshades, we endeavour to offer free returns wherever possible. If you order a standard size of shade, we can usually offer free returns. If you order a custom shade and size we will probably not be able to offer free returns. If this is a concern, please get in touch with us before ordering.

International delivery

Our website is set up for flat rate mainland UK shipping. But we regularly ship outside the UK, especially to the USA. Usually this is by EMS (so last mile delivery by USPS in the USA) and takes roughly 4 business days from posting. If you require delivery to a different country or if would like a different delivery option, please contact us and we will sort it out for you.