Delivery & Returns

Returns are free within the UK.

Delivery

Delivery to mainland UK via UPS costs £7.50. We aim to have your order with you within 3 business days. If you input your email address and phone number you will get your tracking number and tracking updates from UPS.

Cancellation

If you are ordering from within the UK, you have the right to cancel your purchase from us for whatever reason within 14 days of purchasing.  If you decide to cancel and return your purchases, you will be reimbursed for all relevant charges.  More details are on our Terms & Conditions page.

UK Returns

Returns from within the UK are free. All you need to do is to either send us the returns form that came enclosed with the order, email the details to us at info@sansho.com or use the Contact Us form. We will then email you a CollectPlus label for you to put on your package and then you can drop it off at any CollectPlus parcel drop. Please see our Terms & Conditions for more detail.

If you are ordering lampshades, we endeavour to offer free returns wherever possible. If you order a standard size of shade, we can usually offer free returns. If you order a custom shade and size we will probably not be able to offer free returns. If this is a concern, please get in touch with us before ordering.

International delivery

We regularly ship outside the UK, especially to the USA and mainland Europe. We normally use UPS (and sometimes use Royal Mail or Parcelforce) and it takes roughly 4 to 5 business days from posting, depending on the location.

Boxes normally have compensation cover up to £60, if this is a concern, please get in touch.

We need a named addresse, we cannot deliver to PO Boxes, or to a residential address without a name. If your delivery location is not on our site, please just drop us a line and we will be able to arrange something.

Unclaimed International Deliveries

The rules vary by jurisdiction, but many postal services will only attempt one delivery and then expect the recipient to book re-delivery. In the US for example, USPS will only attempt to deliver once and then the package will be returned to sender after 5 days if left unclaimed. Unclaimed packages are usually because of a wrong address or failure to re-schedule delivery. If tracking shows that a delivery attempt was made, but for some reason the package remained unclaimed, and the package is subsequently returned to us, normally we will not be able to refund you the postage.