Privacy Policy

Security, Privacy & Cookies


All purchases from our site take place in a safe environment using the latest security technology to protect our customers. Your credit card information is encrypted to ensure your transactions with us are private and protected as they travel over the internet. We accept orders only from web browsers that permit communication through Secure Socket Layer (SSL) technology - this means you cannot inadvertently place an order through an unsecured connection.

Your payment details are held in an encrypted format by our payment provider (Shopify Payments). This encryption makes it virtually impossible for unauthorised parties to read any information that you send us. They are fully Level 1 PCI DSS compliant.

Their secure server software encrypts all of your personal information, including name, address and credit card details. Information remains scrambled whenever it is transmitted over the web. This means that ordering via our site is even more secure than ordering over the phone.

If you are still not convinced about the safety of shopping online, but would like to shop with us please call us on 020 7387 9256 to discuss placing your order over the phone.

We take all reasonable precautions to keep your personal information secure, but unless we are found to be negligent, we shall not be liable for unauthorised access to information supplied by you.


We will treat all your Personal Information as confidential. We take your privacy seriously. We will never sell or distribute your information to other companies, other than is necessary to fulfil your order (for example, giving your address to our courier company). If you would like to delete, see or amend the data we hold on you either log into your account in the first instance or email us with your request.

Information we hold

If you have shopped with us we will hold your name, address, telephone number and email address. Credit card details are held by Shopify Payments who is our payment provider. We will also hold the delivery address(es) for your orders and the password information associated with your account. We also maintain a record of your product selections. (Please see our cookie policy for anonymised data that we also collect to help with the operation of our site).

By using our site, you are giving us consent to keep and use your data for fulfilling your order and other legitimate operations. You are free at any time to withdraw that consent or opt out of our newsletter.

Once we no longer have a legitimate use for your data, it will be deleted.

Information we use

We use the information we hold on your records for operational purposes, for example processing your order, dealing with queries, tracking deliveries, reviewing past purchases. Your order history enables us to tailor our product range and marketing information (e.g. promotions and special offers) to your requirements. Any successor to Sansho Ltd may use your information on the same basis.

If you have opted into our email newsletters, we also use the information to keep you up to date with Sansho products and offers. You can opt out at any time by clicking on the Unsubscribe link in any marketing email we send you.

Google, Facebook and Instagram have access to your data if you use their services. They have a legitimate interest to access your data to ensure their services are working.

Other Platforms

Buying through or interacting with other platforms such as Shopify Shop, Facebook, Instagram or Google Shopping, your data will be visible to these providers and will be subject to their privacy policies.

Your data will also be transferred to whichever courier company we use to fulfil orders for the purpose of shipping.

Links to other websites

Our website may contain links to other websites of interest. Once you leave our site, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.


Cookies store small pieces of information on your computer (with your permission) when you browse our website, so that we can deliver a unique and hassle-free shopping experience. The cookies we use are listed below.

Web Analytics Cookies

We use web analytics cookies to gather information on visitor behaviour, including where visitors come from, how visitors browse our website, including most popular web pages, and how long visitors spend on the site. This information is used to help us understand what you like and don’t like, so we can constantly improve. We cannot see individual browser behaviour, so all information cannot be tracked back to you.

To advertise on Facebook and Instagram, and list our products on their sites, we must agree to installing Facebook Pixel, a third-party cookie that collects and shares customers’ browsing behavior on our online store. Browser-based ad blockers can prevent the pixel from collecting data.

Session Cookies

Sessions cookies are cookies that are deleted as soon as you close your browsing session on our website, and ensure you don’t get asked the same question twice. They remember if you have entered a promotional code, changed any browser settings and if you have already entered information like your shipping or billing address.

Tracking Codes

Tracking cookies help us remember your settings for when you return to our website on another visit. For example we remember which products you have added to your basket and login ID’s. 

No Private Information is Stored

Remember, our cookies don’t store information that can identify you, so no one will be able to contact you by phone, email or in any other way. Tracking is limited to the Sansho site and never gets shared with anyone else.

How to Block Cookies

You can block cookies by activating the setting on your browser that allows you to refuse them. Please note, if you block all cookies you may not be able to access all of the site, and you might not be able to shop with us.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE name COOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.