Security, Privacy & Cookies
All purchases from our site take place in a safe environment using the latest security technology to protect our customers. Your credit card information is encrypted to ensure your transactions with us are private and protected as they travel over the internet. We accept orders only from web browsers that permit communication through Secure Socket Layer (SSL) technology - this means you cannot inadvertently place an order through an unsecured connection.
Your payment details are held in an encrypted format by our payment provider (Shopify Payments). This encryption makes it virtually impossible for unauthorised parties to read any information that you send us. They are fully Level 1 PCI DSS compliant.
Their secure server software encrypts all of your personal information, including name, address and credit card details. Information remains scrambled whenever it is transmitted over the web. This means that ordering via our site is even more secure than ordering over the phone.
If you are still not convinced about the safety of shopping online, but would like to shop with us please call us on 020 7387 9256 to discuss placing your order over the phone.
We take all reasonable precautions to keep your personal information secure, but unless we are found to be negligent, we shall not be liable for unauthorised access to information supplied by you.
We will treat all your Personal Information as confidential. We take your privacy seriously. We will never sell or distribute your information to other companies, other than is necessary to fulfil your order (for example, giving your address to our courier company). If you would like to see or amend the data we hold on you either log into your account in the first instance or email us with your request.
Information we hold
Information we use
We use the information we hold on your records for operational purposes, for example processing your order, dealing with queries, tracking deliveries, reviewing past purchases. Your order history enables us to tailor our product range and marketing information (e.g. promotions and special offers) to your requirements. Any successor to Sansho Living Ltd may use your information on the same basis.
If you have opted into our email newsletters, we also use the information to keep you up to date with Sansho products and offers. You can opt out at any time by clicking on the Unsubscribe link in any marketing email we send you.
Buying through other platforms such as Shopify Shop or Google Shopping, your data will be visible to these providers and will be subject to their privacy policies.
Links to other websites
Our website may contain links to other websites of interest. Once you leave our site, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Cookies store small pieces of information on your computer (with your permission) when you browse our website, so that we can deliver a unique and hassle-free shopping experience. The cookies we use are listed below.
Web Analytics Cookies
We use web analytics cookies to gather information on visitor behaviour, including where visitors come from, how visitors browse our website, including most popular web pages, and how long visitors spend on the site. This information is used to help us understand what you like and don’t like, so we can constantly improve. We cannot see individual browser behaviour, so all information cannot be tracked back to you.
Sessions cookies are cookies that are deleted as soon as you close your browsing session on our website, and ensure you don’t get asked the same question twice. They remember if you have entered a promotional code, changed any browser settings and if you have already entered information like your shipping or billing address.
Tracking cookies help us remember your settings for when you return to our website on another visit. For example we remember which products you have added to your basket and login ID’s.
No Private Information is Stored
Remember, our cookies don’t store information that can identify you, so no one will be able to contact you by phone, email or in any other way. Tracking is limited to the Sansho site and never gets shared with anyone else.
How to Block Cookies
You can block cookies by activating the setting on your browser that allows you to refuse them. Please note, if you block all cookies you may not be able to access all of the site, and you might not be able to shop with us.
List of cookies we collect
The table below lists the cookies we collect and what information they store.
|COOKIE name||COOKIE Description|
|CART||The association with your shopping cart.|
|CATEGORY_INFO||Stores the category info on the page, that allows to display pages more quickly.|
|COMPARE||The items that you have in the Compare Products list.|
|CURRENCY||Your preferred currency|
|CUSTOMER||An encrypted version of your customer id with the store.|
|CUSTOMER_AUTH||An indicator if you are currently logged into the store.|
|CUSTOMER_INFO||An encrypted version of the customer group you belong to.|
|CUSTOMER_SEGMENT_IDS||Stores the Customer Segment ID|
|EXTERNAL_NO_CACHE||A flag, which indicates whether caching is disabled or not.|
|FRONTEND||You sesssion ID on the server.|
|GUEST-VIEW||Allows guests to edit their orders.|
|LAST_CATEGORY||The last category you visited.|
|LAST_PRODUCT||The most recent product you have viewed.|
|NEWMESSAGE||Indicates whether a new message has been received.|
|NO_CACHE||Indicates whether it is allowed to use cache.|
|PERSISTENT_SHOPPING_CART||A link to information about your cart and viewing history if you have asked the site.|
|POLL||The ID of any polls you have recently voted in.|
|POLLN||Information on what polls you have voted on.|
|RECENTLYCOMPARED||The items that you have recently compared.|
|STF||Information on products you have emailed to friends.|
|STORE||The store view or language you have selected.|
|VIEWED_PRODUCT_IDS||The products that you have recently viewed.|
|WISHLIST||An encrypted list of products added to your Wishlist.|
|WISHLIST_CNT||The number of items in your Wishlist.|