Terms and Conditions

1. Orders

1.1. Payment

We accept Visa, Mastercard, American Express, Delta & Paypal.

1.2. Ordering

You will receive an order confirmation email as soon as you have placed an order. If you do not receive this email please contact customerservice@sansho.com so that we may investigate and confirm that your order has been placed successfully. When you place an order to purchase a product from us your order represents an offer to us to purchase a product which is accepted by us by way of a dispatch note included when you receive your order. Any products on the same order which we have not confirmed as accepted in the dispatch note do not form part of the contract.

1.3. Pricing

Prices include VAT and exclude delivery charges unless otherwise stated. We reserve the right to alter prices at any time. It may be necessary to change prices either up or down, from time to time, including any alterations to the rate of VAT. VAT will automatically be deducted at checkout for VAT exempt countries.

1.4. Cancellation

You are entitled to cancel your contract within 14 days of receipt of the goods. If you wish to exercise this right prior to dispatch of the items, please email returns@sansho.com or phone us on 020 7387 9256. If your order has already been dispatched please follow our returns information below.

1.5. Returns

Our goal is for you to be completely satisfied with the items you purchase from us. If you are not or if your order was damaged in transit, either fill in the enclosed returns form, contact us through the Contact Us form on the website or simply email us at returns@sansho.com within 14 days of receiving your order for a full refund or exchange. Naturally, you may look at and examine the items. However, please handle them with care and only to establish their nature & characteristics. For guidance, you may handle a product as you would have been allowed to in a store. If you handle a product beyond this, you may be held liable for any diminished value of it. Please return unwanted or incorrect items in resalable condition, preferably in the original packaging, within 28 days of receiving your order. Please notify us by email (including the reason for the return) and we will send you a pre-paid CollectPlus label. Package your items carefully (preferably in the original packaging), attach the CollectPlus label and drop off at any convenient CollectPlus location.

1.6. Refunds

If you cancel the contract, we will reimburse to you all payments received from you, including the cost of delivery. If you withdraw only from a part of the contract, relating to a specific product, we will reimburse you with the value of the product and any costs related specifically to it. However, we will not repay costs relating to the order in general, which would have been charged irrespective of the product subject to withdrawal, such as delivery costs. We will reimburse you without undue delay and in any event not later than 14 days from the day your return has been received by us. We will reimburse you using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result. For items returned more than 28 days after you received them, any refund or exchange will be at the complete discretion of Sansho Living Ltd. This does not affect your statutory rights.

2. Content

2.1. Availability

All items are subject to availability. We make every attempt to show which products are available at the time of purchase, but sometimes this may not be possible. We will inform you as soon as we can if the items you have ordered are not available.

2.2. Accuracy

We take the utmost care to ensure that product information and colours are accurate. We do our best to ensure that all photographs represent as closely as possible the products shown, but, since they are not mass-produced, and many of them are either handmade from natural materials or hand-finished, variations in colour and size will occur. We hope that you understand this and appreciate the skill and craftsmanship required to make such high quality items. If you have particular requirements, please get in touch with us at customerservice@sansho.com. We endeavour to check the accuracy of the information on this site. However, we do not promise that such information will be error free and the user acknowledges that information, products and services published on this web site may include inaccuracies and typological errors. If the goods do not substantially meet the description on this web site when you receive them, you are entitled to reject the goods and return them to us.

2.3. Product Copyright

Our product range is produced to our original designs. The designs are owned by us or our exclusive suppliers who reserve the right to take steps to protect their rights if these are infringed.

© Sansho Living Ltd, Registered No. 9041863.

This website is protected by copyright. Modifications, reproductions or any imitation or copy is forbidden. All of the content featured or displayed on the site, including, but not limited to, text, graphics, photographs, images, moving images, sound, illustrations and software, is owned by Sansho Living Ltd. All elements of the site including, but not limited to, the general design and the content, are protected by copyright, moral rights and other laws relating to intellectual property rights. You are free to transmit our photos non-commercially under the following conditions:

a) You must attribute the work to Sansho

b) You may not use the work for commercial purposes

c) No derivative works: you may not alter, transform or build upon this work.

3. Deliveries

3.1. Normal Deliveries

We use APC or DPD as our couriers. We aim to have orders delivered within 3 working days. Your despatch confirmation email will contain your tracking number.

3.2. Overseas Deliveries

Currently we only deliver to the UK. If you require delivery outside the UK or would like a different delivery option, please contact us and we will see if we can meet your needs.

4. Legal

4.1. Legal identity

Sansho is the trading name of Sansho Living Ltd. The site is owned and operated by Sansho Living Ltd. registered in England and Wales, company number 9041863. If you have any questions about this policy, the data we hold on you, or have any complaints or recommendations, please contact us using the details below.

The registered office is 84d Chenies Mews, London WC1E 6HU.

VAT registration number: GB 207923705.

This website, its contents and any contract brought into effect by using the site is governed by and construed in accordance with the law of England and Wales.

4.2. Warranty

Unintended manufacturing defects would show within 6 months so in the unlikely event that something breaks within this period please contact us immediately so we can determine what has happened and find a solution.

4.3. Liability

We cannot accept any liability for a failure to comply with instructions specifically stated on this website. Our site may contain links to other sites, we cannot accept be responsible for the content or the policies of those sites.

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